All of this happened at once, while internal corporate leaders also had to manage Zoom's own transition to remote work. “There were unprecedented demands on the product and tech infrastructure, a non-stop news cycle oscillating between praising Zoom’s decision to provide discounts or free products to schools and civic organisations, and pointing out the security challenges that resulted from the diffusion of an enterprise-focused product to a consumer application. Scott said: “Eric’s leadership story focuses on his tactics and strategy for Zoom to rise to the opportunities presented by the pandemic against a backdrop of strains on the company that came from explosive growth.
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